Help & support

Got questions?
We have answers.

Details on our hardware, billing, and support. Can’t find what you need? Contact us any time; support is available 24/7.

01What hardware powers your servers?

Our nodes use AMD EPYC and Intel Xeon processors with NVMe SSD storage. We tune them for strong single-core speeds and low latency, which helps game servers, bots, and other demanding workloads stay responsive.

02Is DDoS protection included?

Yes. Every active service gets always-on, real-time DDoS mitigation at no extra charge. Edge filtering detects and drops malicious traffic before it reaches your server. VPS plans list their protection level; the included baseline applies across active services.

03How long does setup take?

After payment is verified, automatic setup usually takes 2–5 minutes. Your access credentials and connection details will appear in your client dashboard and arrive by email.

04Can I upgrade later?

Yes. You can change your RAM, CPU, and NVMe storage from the billing dashboard at any time. Upgrades apply right away without moving your data or planned downtime.

05What if I want a refund?

If the service isn’t right for you, open a billing ticket from your client area. Zorta offers an unconditional refund, processed within 24 hours.

06Where are your servers located?

We currently have server locations in India and the United States. Choose a region during deployment to keep latency low for you and your players.

07What can I host on Zorta?

Almost anything that is legal and runs on a server: Minecraft servers, Discord bots, websites, APIs, game servers and more. VPS plans give you root access to install what you need. See the acceptable use rules for what is not allowed.

08Where can I read your Terms of Service?

Our Terms of Service and Privacy Policy are written in plain English. They cover acceptable use, billing, refunds, suspensions and data handling.